Overpenetration

Cartesian Instruction
Instructions for managing overpenetration using Cartesian tools.

Support & Resources

Owner Brochure (For Office)
Overview brochure to help explain the MDU program to property managers.
MDU DTVi Support Guide
Guide covering technical and process support for the MDU DTVi platform.
FAQs
Frequently asked questions related to DIRECTV MDU processes.
Who to Contact Guide
Quick guide to identify the right contacts for different support needs.
Property Touchpoint Tracker
Document for tracking communication and interaction at the property level.

Customer Account Maintenance

Equipment Upgrade Guide
Step-by-step instructions for processing equipment upgrades.
Programming Change Guide
Instructions for updating programming lineups for properties or customers.
Tips, Tutorials, & Troubleshooting Links
Collection of helpful resources and tutorials for account maintenance.

Marketing

tMZ
Marketing toolkit and materials for engaging with residents.